Informativa sui rimborsi

How to Request a Return

Email us at hello@cooldays.shop with your order number and the reason for your return. We respond within 24–48 hours. Please do not send items back without contacting us first — items returned without prior contact may not be accepted.

Return Conditions

To be eligible for a return, items must be:

• Unused and in their original condition
• In original packaging with all accessories included
• Returned within 30 days of the delivery date
• Accompanied by proof of purchase (order number or confirmation email)

Refund Process

Once we receive and inspect your returned item, we will process your refund within 5–7 business days. Refunds are issued to your original payment method (Visa, Mastercard, PayPal, or Shop Pay). You will receive a confirmation email when your refund is processed.

Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, email us immediately at hello@cooldays.shop with a clear photo of the item and packaging. We will send a free replacement or issue a full refund — no return required.

Free Phone Fan

The free phone fan included with every parasol order is a promotional gift. It does not need to be returned when returning a parasol.

Non-Returnable Items

• Items returned after 30 days of delivery
• Items that show signs of use or damage caused by the customer
• Items returned without prior contact or authorization

Shipping Costs for Returns

If the return is due to a defect or our error — we cover 100% of return shipping. If you changed your mind — return shipping costs are the customer's responsibility. We recommend using a trackable shipping method.

30-Day Satisfaction Guarantee

We stand behind every product we sell. If you are not 100% satisfied within 30 days of receiving your order, contact us and we will make it right — full refund, replacement, or store credit. Your choice.